WARRANTY POLICY

Please be advised that our warranty policy only covers malfunctions/defects from the manufacturer, not from physical damage, etc. Also, all warranty claims are subject to review/approval before a replacement can be issued.

Warranty Period: For most products, the warranty period lasts for a duration of 12-months, starting from the date of delivery to the customer.

Necessary Info:
• Purchase Site (ex: Official Website, Amazon, eBay & 3rd-party sellers, etc.)
• Order Number
• Proof of Purchase (including Date of Purchase)
• Model of Product (include Camera info, if necessary)
• First & Last Name
• Phone Number
• Email Address
• Photo/Video of Purported Issue/Damage

Shipping Duration:
[ Domestic (cn) shipments ] 3-5 business days
[ International shipments ] Up to 30 business days, due to longer transit times & processing through international shipping customs.

Disclaimer: Warranty replacements are subject to 24hrs processing time, as are all shipments. Any & all orders placed after 12pm will NOT ship until the next business day.

Any questions please contact 

Alan.Fan

Wechat&Whatsapp:+86-18898573977

Alan.fan@guide-infrared.cc